Terms & Conditions

1. Scope of service

We offer two product ranges:

·       Semi-custom stationery purchased through this website.

·       Bespoke / fully-custom stationery commissioned by direct enquiry.

All designs, artwork, text and site content remain the intellectual property of Marcella Fox, trading as By Marcella. You receive a personal licence to use the final design for your event only; reproduction, resale or derivative works are prohibited without our written consent.

2. Prices & payment

Prices are shown in Australian dollars and include GST unless stated. Checkout is processed through Squarespace’s secure, SSL-encrypted system. We accept major cards and PayPal. Any currency-conversion fees or bank charges imposed by your provider are your responsibility.

3. Production & turnaround (semi-custom)

Typical turnaround from order to dispatch is six to eight weeks for Australian addresses and six to ten weeks for international addresses, provided proofs are approved on schedule. Custom paintings or special requests may extend the timeline further. These timeframes are indicative only and are not guaranteed. You are responsible for ordering early enough for your event; we do not track or monitor individual wedding dates.

4. Order workflow (semi-custom)

At checkout you supply wording and personalisation details. Your first proof is emailed within seven business days. One revision round is included free of charge. Each additional revision round is billed at AU$40 or, for complex changes, AU$80 per hour; work proceeds only after you approve the quote. When you approve the final proof, the design is locked and printing (or digital delivery) begins.

5. Copy & proofing responsibility

You must provide all copy exactly as you wish it to appear. We copy-and-paste text and do not proof-read. It is your responsibility to check spelling, grammar, names, dates and quantities. Once you approve a proof, it is deemed final; reprints required because of errors present in the approved proof are payable by you.

8. Cancellations

Orders for semi-custom products cannot be cancelled once placed. Bespoke projects may be cancelled any time before final proof approval; however, the 50 % deposit is non-refundable. If design work completed to date exceeds the value of the deposit, you will receive a final invoice for the additional balance. After final proof approval the entire project fee is payable and the order cannot be cancelled.

9. Reprints & extra copies

Additional copies or reprints requested after an order is completed are subject to a new quote and must be paid in full before production commences.

10. Quality & handmade variation disclaimer

All fine-art printing processes involve subtle variations in colour, texture or alignment. These natural variations are not considered defects and do not qualify for refund or reprint.

11. Shipping, risk & transit claims

Details appear in our Shipping Policy. Risk in the goods passes to you once we lodge the parcel with Australia Post, DHL, or any other carrier. Optional shipping insurance is available on request. If a parcel is delayed, damaged or lost, you must lodge any claim directly with the carrier; we will supply supporting documentation where possible.

12. Refusal or limitation of orders

We reserve the right to refuse, limit or cancel any order for any reason. For example, in cases of suspected fraud, unusual quantities or misuse of discount codes. If we amend or cancel an order we will attempt to notify you using the contact details provided at purchase.

13. Security statement

All pages, including checkout, are protected by Squarespace SSL encryption. Payment data is handled in a PCI-compliant environment; we never see or store full card numbers.

14. Limitation of liability

To the extent permitted by law we exclude liability for indirect or consequential loss, including loss of profit, business interruption or event postponement. We do not exclude liability for negligence causing death or personal injury or for “major failures” under the Australian Consumer Law. 

15. Governing law & disputes

These terms are governed by the laws of New South Wales, Australia. We aim to resolve any dispute amicably; failing that, the courts of New South Wales have exclusive jurisdiction.

By using this site or placing an order you confirm that you have read, understood and agree to these Terms & Conditions.