Terms & Conditions
1. Who we are
This website is operated by Marcella Emily Groom, trading as By Marcella, a sole trader based in Scotland, United Kingdom (“we”, “us”, “our”). You can contact us at hello@bymarcellafox.com.
2. Scope of service
We offer two product ranges:
Semi-custom stationery purchased through this website. All semi-custom orders are produced and dispatched from the United Kingdom.
Bespoke / fully-custom stationery commissioned by direct enquiry. Bespoke work is produced from the UK or Australia depending on the project; delivery, duties and other specifics are agreed individually with each client in a separate written agreement.
All designs, artwork, text and site content remain the intellectual property of Marcella Emily Groom, trading as By Marcella. You receive a personal licence to use the final design for your event only; reproduction, resale or derivative works are prohibited without our written consent.
3. Prices and payment
Prices on this website are displayed in GBP. Our online store may display an approximate equivalent in your local currency; the GBP price is the price charged at checkout. Checkout is processed through our store’s secure, SSL-encrypted payment system. We accept major debit and credit cards. Any currency-conversion fees or bank charges imposed by your card provider are your responsibility.
4. Production and turnaround (semi-custom)
Typical turnaround from order to dispatch is three to five weeks for UK addresses and five to seven weeks for international addresses, provided proofs are approved on schedule. Custom paintings, specialty finishes or other bespoke elements may extend the timeline. These timeframes are indicative only and are not guaranteed. You are responsible for ordering early enough for your event date; we do not monitor individual wedding or event dates.
5. Order workflow (semi-custom)
At checkout you supply your wording and personalisation details. Your first proof is emailed within seven (7) business days. One revision round is included free of charge. Each additional revision round is billed at £30 per hour (or £50 per hour for complex changes); work proceeds only after you approve the quoted fee. When you approve the final proof, the design is locked and printing begins.
6. Assembly and dispatch
All semi-custom stationery suites are assembled before dispatch. Invitation suites are collated, inserted into their envelopes and sealed, ready for you to address, stamp and post.
7. Copy and proofing responsibility
You must provide all copy exactly as you wish it to appear. We copy-and-paste your text and do not proof-read. It is your responsibility to check spelling, grammar, names, dates and quantities before approving a proof. Once you approve a proof it is deemed final; reprints required because of errors present in the approved proof are payable by you in full.
8. Cancellations
Orders for semi-custom products cannot be cancelled once placed. Bespoke projects may be cancelled any time before final proof approval; however, the 50% deposit is non-refundable. If design work completed to date exceeds the value of the deposit, a final invoice for the additional balance will be issued. After final proof approval, the entire project fee is payable and the order cannot be cancelled.
9. Reprints and extra copies
Additional copies or reprints requested after an order is completed are subject to a new quote and must be paid in full before production commences.
10. Quality and handmade variation
All fine-art printing processes involve subtle variations in colour, texture or alignment. These natural variations are not considered defects and do not qualify for refund or reprint.
11. Shipping, risk and transit claims
Full details appear in our Shipping Policy. Risk in the goods passes to you once we lodge the parcel with the carrier. If a parcel is delayed, damaged or lost in transit, you must lodge any claim directly with the carrier; we will supply supporting documentation where possible.
12. Customs and duties (semi-custom orders)
International semi-custom orders are shipped Delivered Duty Paid (DDP). Any customs duties or import charges are included in the price you pay at checkout; no additional charges will be levied at the point of delivery.
13. Refusal or limitation of orders
We reserve the right to refuse, limit or cancel any order for any reason, including suspected fraud, unusual quantities or misuse of discount codes. If we amend or cancel your order we will contact you using the details provided at purchase.
14. Security
All pages, including checkout, are protected by SSL encryption. Payment data is handled in a PCI-compliant environment; we never see or store full card numbers.
15. Limitation of liability
To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, including loss of profit, business interruption or event postponement. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or other applicable law.
16. Governing law and disputes
These terms are governed by the law of Scotland. We will always try to resolve any dispute amicably in the first instance. Failing that, the Scottish courts shall have exclusive jurisdiction.
By using this website or placing an order you confirm that you have read, understood and agree to these Terms and Conditions.