Frequently asked questions

SEMI-CUSTOM FAQS

Easy! Add each item you’d like to your cart, choose the quantity (or select “digital” if you’re sending to guests digitally) and fill in the personalisation form that will pop up. Within seven business days you’ll receive design proofs by email. One round of edits is included - simply reply with any tweaks and I’ll update the files before final sign-off. If you have ordered printed stationery, these will be mailed to you by express post. If you have ordered digital versions, I will email these to you as JPGs.
Yes. Original artwork adds a little extra magic, and a little extra time. As you add you pieces to cart, I will ask you for any details if you are ordering a custom painting. Your design proofs typically arrive within 10-14 business days instead of seven.
Please place your order at least five weeks before you need the finished pieces in hand. This allows time for proofing, revisions, printing and express shipping. If you’re on a tighter schedule, email me first and I’ll let you know what’s possible.
Your proof shows fonts, colours, wording and layout. One round of revisions lets you tidy up wording or swap out small details. Major changes (new artwork, different design suite, extra cards, different colours) are quoted separately before any extra work begins.
Absolutely. You can purchase the digital version first and come back for printing when you’re ready – just email me. Just note that print pricing may change over time, and we need to allow enough time for printing and postage, so it’s best to confirm sooner rather than later.
No, I don't provide print-ready files for you to print at home or through your own printer. Controlling the printing myself means I can guarantee the exact cardstock, colour accuracy and finish that the design was created for, which is a big part of what makes the final piece feel considered rather than just printed. If you choose a digital design, you'll receive your invitation and save the date as high-resolution images, ready to send to your guests digitally, whether that's by text, email or your wedding website. If you'd like printed pieces instead, just ask and I'll provide a quote.
Semi-custom stationery is printed on premium and slightly textured paper made in the UK by G.F. Smith. Envelopes and envelope liners come in various paper stocks, depending on your chosen colour. Feel free to reach out via email if you have any questions or special requests regarding paper stocks.
Yes, printed orders ship everywhere!
I post UK-wide with Royal Mail, and ship worldwide with DHL Express - both services come with tracking and signature on delivery. You’ll receive your tracking link the moment the parcel leaves the studio. Please refer to my Shipping Policy for more information.
Digital files, of course, arrive instantly anywhere in the world at no extra cost.
All parcels travel via Australia Post Express with tracking and signature on delivery. Once an item leaves the studio, its journey is in the carrier’s hands, and I have the same tracking number and information that you do! For large orders, I will add shipping insurance to the package for you.
Because every piece is made-to-order, we don’t accept change-of-mind returns. If you spot a significant printing defect, contact me within five days with photos and we’ll work with the printer to make it right. (Full details in our Returns & Refunds Policy)
Of course! Send me a quick note with the quantity you have in mind and I’ll create a custom listing or invoice for you.

CUSTOM FAQS

Complete my short enquiry form or email me with your vision. I’ll recommend the most suitable design package and send a no-obligation quote. If you’d like to chat, we can jump on a quick Google Meet or phone call, otherwise we can keep everything neatly in your inbox.
You’ll receive an electronic contract and a 50 % deposit invoice. The contract must be signed and the deposit paid before any design work begins; this locks your project into my schedule.
You’ll fill out a discovery form covering wording, must-haves and aesthetic preferences. I’ll then produce an initial proposal - concept sketches showing palette, typography, illustration ideas and layout. Two additional draft rounds follow, giving you plenty of room to refine before we sign everything off.
From scheduled design start to delivery is typically 8-12 weeks, assuming timely feedback. Illustration-heavy suites, letterpress, foil or handmade papers can extend the timeline. Booking at least 6 – 9 months before you plan to mail invitations is wise, especially for peak wedding seasons.
Your package includes one concept presentation and two subsequent rounds of refinements. Further changes or extra concepts are always welcome and simply quoted before we proceed.
The remaining 50 % design balance plus printing costs (and any agreed extras) are due once you approve your final proofs. Payment must clear before files go to print or, for digital projects, before your website goes live or files are provided to you.
If I'm arranging printing, I'll press "go". Once printed, I then assemble and package your suite beautifully. You'll receive tracking details as soon as it ships. If you've chosen digital-only, you'll receive your final file/s after final payment.
Invitation suites (“Before-the-Day”) and On-The-Day details (menus, place cards, signage) are treated as two separate mini-projects. Day-of design typically begins about four months before your wedding date so details like table numbers and meal selections are final.
Absolutely. Additional pieces can be added to your package at any point, and are charged at the current add-on stationery price at the time you request them, rather than the add-on price in place when your deposit was originally paid. Let me know as early as you can, so I can ensure there is enough production time. Any pieces added to your package will be invoiced on your final invoice.
No, I don't provide print-ready files for you to print yourself. Managing the printing myself lets me control every detail, from the exact cardstock to colour accuracy and finish, which is a key part of the process and what gives the final suite its considered, handmade feel. For digital save the dates and invitations, you'll receive these as high-resolution images, ready to share with your guests by text, email or your wedding website. If you'd like printed stationery, I'm happy to provide a quote.
To maintain cohesion and originality, I work only with artwork I create. Please also do not ask me to copy another designer’s work.
Yes - custom suites ship worldwide via trackable courier. Because destination, weight and box size vary, postage is calculated at cost and added to your final invoice.
Yes, you may request a cancellation any time before you approve the final proofs. Because bespoke work is labour-intensive and highly personalised, the 50 % deposit is always non-refundable. If the design hours and materials already expended add up to more than the value of that deposit, you will receive a final invoice for the additional balance (calculated in line with the agreed project fee). If less work has been completed, the deposit functions as a cancellation fee and no partial refund is issued. After you have signed off the final proofs and we have moved to print or website launch, the entire project fee is due and the order can no longer be cancelled.
Approved wording is considered final. Reprints due to post-approval changes or oversights are billed to you at cost, so be sure to have a few fresh eyes check your proofs.
Occasionally, if my schedule and the printer’s capacity allow. Rush projects incur an expedited-service fee and must be paid in full up-front. Email me with your timeline and I’ll confirm feasibility.